FAQ

How Do I Place An Order?

To place an order simply just add items you wish to purchase to your cart. Once you are finished click on the checkout button where you will be asked a few details before completing your order.  Make sure you add the correct amount you wish to purchase then simply click on cart to check out & pay.

Cancellation & returns

Consumers have the right of cancellation & can return goods within 7 days after delivery of the goods.  To cancel your order with these rights please send us an email.  Please include an explantion as to why you wish to cancel your order.  You will be responsible  for returning goods at your expense.  Please make sure items are cared for when packaged to protect against damage. If the goods are not returned in good condition  and are damaged we may make a deduction in value to cover our losses.  When goods are received we will refund within 14 days of receiving goods.

  ​Payment options

We accept payment by paypal the safe &  secure way to shop.  We also accept payment by Postal Order and bank transfer. If you wish to pay by any of these options please contact us before placing an order.

Shipping charges

We use Royal Mail 1st class to post out most of our items.  For our bigger items we use a courier service where your items will need to be signed for. Our delievery charges vary depending on size and weight of item.  When you add items to your cart it will let you know of the postage charge.

Which currency do you use?

We use GBP sterling only.

Do you ship to my country?

We currently only ship to UK & Ireland.

© Sparkles Pet Boutique 2019

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